Refund & Cancellation Policy
Last updated: August 2026
eSIMs are digital goods delivered instantly, so this policy explains exactly when a refund or cancellation is possible. If you are unsure before buying, please contact us first at esim@alodata.net and we'll help you choose the right plan.
Unused, unactivated eSIMs
If you have purchased an eSIM but have not installed or activated it, you can request a full refund within 30 days of purchase. An eSIM is considered unused when its data allowance is untouched and it has not connected to a network.
Installed or partly used eSIMs
Once an eSIM has been installed and activated, or data has been used, it is generally non-refundable because the service has been delivered. We review these cases individually and in good faith — if the plan did not work as described, contact us and we'll make it right.
Faulty or non-working eSIMs
If your eSIM does not work despite a compatible, unlocked device and correct installation, contact support with your order number and a short description. We will troubleshoot and, where the fault is on our side, issue a replacement or a refund.
Networks, carriers and coverage
Your eSIM roams onto a partner network that is assigned automatically. Which carrier you connect to depends on the profile allocated to your eSIM: it can differ between eSIMs and change over time, it cannot be selected, requested or swapped, and no specific carrier is guaranteed. Carrier names shown on our destination pages describe the networks that operate in that country — they are not a promise that each of them is reachable on your eSIM. Connecting to one available carrier rather than another is therefore not a fault and is not by itself a ground for a refund, and the same applies to signal strength, data speed and coverage, which vary by location, device and network load. This does not limit the sections above: an unactivated eSIM remains refundable within 30 days, and an eSIM that cannot obtain service at all is covered by the section on faulty or non-working eSIMs.
How to request a refund
Email esim@alodata.net from the address you used at checkout, include your order number, and tell us briefly what happened. That's all we need to look into it.
Processing time
Approved refunds are returned to your original payment method via Stripe, typically within 5–10 business days depending on your bank or card issuer.
Chargebacks
Please contact us before opening a payment dispute — we can almost always resolve issues faster directly, and a chargeback can delay a legitimate refund.
Questions about a refund? Email esim@alodata.net.