Delete Your Account

This page explains how to delete your alodata account and associated data. alodata is operated by Ghazal LLC. The fastest way is self-service: sign in to your account and use “Delete Your Account” in Account settings — deletion takes effect immediately. If you can't sign in, you can request deletion by email instead.

How to Delete Your Account

In the customer portal, open Account settings → “Delete Your Account” and confirm — your personal data is removed immediately. Prefer email, or can't sign in? Email esim@alodata.net from the email address linked to your account, with the subject line "Delete my account." We may ask you to confirm your identity or your most recent order reference before we proceed. There is no charge either way.

What Gets Deleted

• Your email address, sign-in and session tokens, push notification tokens, IP address, and country record.
• Your saved payment methods (we delete the Stripe customer record). Active eSIMs stay installed and working on your device, but they are no longer accessible in this portal — including top-ups.

What We Keep, and for How Long

We retain a limited set of records for as long as the law requires — for example, transaction and tax records may be kept for the statutory retention period in our jurisdiction (typically up to 7 years). Payment card details are never stored by us; card transactions are handled by Stripe. Any data not subject to a legal retention obligation is deleted after your request is processed.

Response Time

In-app deletion takes effect immediately. For email requests, we aim to acknowledge them within one business day and to complete verified requests within 30 days.