Privacy Policy
Last updated: October 8, 2024
1. Introduction
At Ghazal LLC, operating under the brand alodata, we are committed to protecting and respecting your privacy. This Privacy Policy is designed to help you understand how we collect, use, and store your personal information when you use our services, including our website and eSIM products.
By using alodata services, you agree to the terms of this Privacy Policy and, where applicable, our Terms and Conditions.
2. Information We Collect
When you purchase something from alodata or use our services, we collect the following information:
- Personal Information: Your name, address, phone number, and email address.
- Account Information: Details such as account creation dates, payment dates, TopUp details, and other relevant account-related data.
- Service Data: Information related to the level of service you receive, such as network usage, network faults, and other events affecting your service.
- eSIM Usage Data: Details about the eSIM profiles and mobile data used, which are collected solely for billing purposes. We do not access the content of your mobile data.
3. How We Use Your Information
Your personal data will only be used for specific purposes, in accordance with applicable data protection laws. These purposes include:
- Managing and helping you manage your account.
- Contacting you when necessary, including notifying you about any service issues.
- Securing your account and preventing fraud or other illegal activities.
- Managing and improving our network and services.
- Investigating and responding to any complaints or inquiries you make.
- Informing you about complementary products and services, where you have opted-in during the sign-up process.
4. Data Sharing
We do not share, disclose, sell, rent, or otherwise provide your personal information to other companies, except as required to fulfill our obligations under our Terms and Conditions. Any third parties that process your data are bound by strict confidentiality and data protection agreements.
5. Consent
By providing personal information to complete a transaction, verify your payment details, place an order, or request services, you consent to our collection and use of your data for these purposes. If you wish to withdraw your consent at any time, contact us at support@alodata.net.
6. Data Retention
We will retain your personal information for the longer of:
- Any period required by law (e.g., tax records).
- The duration during which you are using our services.
7. Security of Your Personal Information
We continually review and improve our security measures to protect your personal data from unauthorized access, accidental loss, or disclosure. When working with third parties (e.g., payment processors), we ensure they have appropriate security measures in place.
8. Payments
All credit/debit card transactions on our platform are processed securely through Stripe, a PCI-DSS compliant payment gateway. Your payment information is encrypted during transmission and is not stored by us.
9. Cookies
Our website uses cookies and other tracking technologies to enhance your user experience. Cookies help us remember your preferences and provide you with a personalized experience when you return to our site.
10. Age of Consent
If you are under the age of majority in your jurisdiction, you must obtain consent from a parent or guardian to use our services.
11. Updates to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.
12. Your Rights
Under U.S. and international data protection laws, you have the right to:
- Access the personal information we hold about you.
- Correct, amend, or delete any personal data.
- Limit the use of your personal information.