Όροι και Προϋποθέσεις
Τελευταία ενημέρωση: 8 Οκτωβρίου 2024
1. Who we are
alodata is a brand of Ghazal LLC. These terms govern your purchase of an eSIM data plan from us as a consumer, and you accept them when you place an order. Our Privacy Policy and our Refund & Cancellation Policy form part of them; if anything in these terms conflicts with the Refund & Cancellation Policy, that policy applies.
2. What you are buying
You are buying a prepaid mobile data plan delivered as an eSIM profile. It provides data only — no phone number, calls or SMS unless the plan says otherwise — and needs a device that supports eSIM and is not locked to a network. Checking your device before you buy is your responsibility; our compatibility checker is there to help.
3. Networks and coverage
Your eSIM is assigned a partner network automatically. Which carrier that is depends on the profile allocated to your eSIM; it can vary, it cannot be chosen or swapped, and no specific carrier is guaranteed. Carrier names on our destination pages describe the networks operating in a country, not a promise that each one is reachable on your eSIM. Speed and coverage vary by location, device and network load. We may change the networks included in a plan and will give notice of significant changes where we reasonably can.
4. Prices, payment and delivery
Prices are shown before you pay and include any taxes we are required to charge. Payment is processed by Stripe; we never see or store your full card details. Prices displayed in currencies other than US dollars are converted for guidance and your bank's own rate or fees may differ. Your eSIM arrives by email as a QR code with installation instructions, usually within minutes — check your spam folder, and contact us if it does not appear.
5. Activation, validity and unused data
A plan's validity period starts when the eSIM first connects to a network, unless the plan states otherwise, and runs continuously from that point; it does not pause while you are not using data. When the period ends, the plan and any data left in it expire. Unused data has no cash value and is not transferable, which does not affect your refund rights below.
6. Cancellation and refunds
Our Refund & Cancellation Policy sets out when you get your money back and forms part of these terms: an eSIM you have not installed or activated is fully refundable within 30 days, and an eSIM that will not work on a compatible, unlocked device is replaced or refunded. Because an eSIM is digital content supplied immediately, activating it means asking us to begin supply at once, which ends any statutory right of withdrawal; your 30-day right on unactivated eSIMs is unaffected.
7. Acceptable use
Use the service lawfully and reasonably. Do not resell it, use it for spam, fraud or unlawful content, or run it as a permanent connection for equipment rather than for personal travel use. Unlimited plans are subject to fair use: we may reduce speed or suspend a plan that is being used in a way that harms the network or other customers, and we will tell you if we do.
8. Service availability
We use reasonable care and skill to keep the service running, but no mobile network is available everywhere or at all times. We may suspend the service for maintenance or security, or where a partner network or a regulator requires it. We are not responsible for interruptions caused by your device or its settings, or by events outside our reasonable control.
9. Our responsibility to you
If we fail to meet these terms, we are responsible for loss that is a foreseeable result of that failure. Except where the law does not permit it, our total liability for any plan is limited to the amount you paid for that plan. We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded, including your statutory rights as a consumer.
10. Changes to these terms
We may update these terms. The version published when you place an order is the one that governs that order, and we will not apply later changes retroactively to a plan you have already bought. Material changes are reflected in the date shown at the top of this page.
11. Support and complaints
Email esim@alodata.net with your order number and we will help; we aim to reply within one business day. If our answer does not satisfy you, tell us and we will escalate it. Please come to us before opening a payment dispute — we can almost always resolve things faster directly.
ΚΥΒΕΡΝΟΝΤΑΣ ΝΟΜΟΙ
These terms are governed by the laws of the United States, and the United States courts have jurisdiction over any dispute. If you are a consumer resident in the European Economic Area or the United Kingdom, nothing here removes the protection of the mandatory consumer law of your country of residence, and you may also bring proceedings before your local courts.